TERMS AND CONDITIONS
PRIVACY POLICY
Omar Allibhoy – The Spanish Chef respects the right to privacy of every individual who visits our website (www.thespanishchef.com - the Website).
This Privacy Policy explains how we use any personal information we collect about you and your rights to access and correct the personal information we hold about you.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
We, or our third party service providers, collect and process information about you as follows:
When you contact us using the "Contact" form on the Website, we collect your name, email address and any other relevant personal details that you submit. This information is used by us to respond to your queries and comments or reserve a space for you at one of our bars.
When you subscribe to e-newsletters through the “Subscribe to the Spanish Chef Club” form or through checking/clicking a relevant subscribe option or button on any other form on the Website, your name, email address, gender, birthday, location and relevant interests are collected. This information is used from time to time to provide you with news, offers, promotions and updates regarding Omar Allibhoy – The Spanish Chef. An email campaign's footer always displays an Unsubscribe link.
When you visit the Website, we log the IP address of the machine you are using, and process information regarding your activity on the Website. The IP address is a unique number that is used on the Internet to identify a unique computer for the purposes of allowing computers to communicate with each other. We collect this information using cookies (see below).
THIRD PARTIES
We may disclose your personal information to service providers and agents for the purposes of providing services to you.
Certain services available through the Website are provided by third parties, and those third parties may process your personal information in the performance of their services. If personal information is processed on our behalf by third parties, we will ensure that they keep your information secure and in compliance with the Data Protection Act 1998 and the The General Data Protection Regulation (GDPR).
In addition, we may disclose your information to a buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets).
We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).
COOKIES
A cookie is a small piece of information that is placed on your computer, and is used to differentiate you from other users accessing our site. Cookies remain valid across visits, and can be helpful in avoiding the need for you to enter the same information on each visit to our site.
We may use analytics programmes (for example Google Analytics, Adwords, Facebook Pixel) to log and analyse the information collected by cookies. This information, together with similar information from other users, helps us to:
Compile anonymous statistics around how our site is used to help improve our service (including for example information on the type of web browser that you are using, the operating system that your computer uses, and (where applicable) the link that you followed to get to our site); Speed up your searches; and recognise you when you return to our site.
This may involve sending your data between different countries, including countries outside the European Economic Area. For more information about cookies, please visit http://ico.org.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies or refer to the documentation provided with your web browser software. You can set your browser not to accept cookies. However please note that certain features of our site may require cookies in order to function.
DIRECT MARKETING
From time to time we may use your registration details to provide you with additional information about Omar Allibhoy – The Spanish Chef and products and services which we feel may be of interest to you.
If you have agreed to receive marketing communications you may opt out at anytime on the unsubscribe link at the bottom of the e-newsletters we send to you.
You have the right to request a copy of the personal information that we hold about you. To obtain a copy of this information please contact us at the following address or email shop@thespanishchef.com. We may charge you a small fee for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by contacting us using the above contact details.
OTHER WEBSITES
This Website to other websites. This Privacy Policy only applies to this Website so when you link to other sites you should read their privacy policies.
CHANGES TO OUR PRIVACY POLICY
We keep our Privacy Policy under regular review and we will place any updates on this webpage. This Privacy Policy was last updated on 20 November 2020.
CONTACT US
If you require further information or have any questions regarding this Privacy Policy, then please our contact form.
TERMS OF SERVICE FOR THE SPANISH CHEF SHOP
1. GENERAL
By using Omar Allibhoy – The Spanish Chef website, you agree to be bound by the terms and conditions set out within it. Nothing in these terms and conditions affects your statutory rights as a consumer, or otherwise. All orders are fulfilled by Products from Spain Ltd - Company number 00638626.
Any liability under these terms and conditions cannot exceed the total price of your order.
Omar Allibhoy – The Spanish Chef and Products from Spain Ltd are not responsible for any business loss or damage which does not result directly from their actions, or that was unforeseeable at the time of ordering.
2. PLACING AN ORDER
When you place an order via our website, it is classed as an offer, which if accepted by us results in a binding contract. By completing the checkout process on Omar Allibhoy – The Spanish Chef website, you are also agreeing to all of our Terms and Conditions as presented on the website.
Should we accept your order, you will be sent an email containing the details of your order. Once this email has been sent, it means the order has been accepted, a contract has been formed, and payment will be taken. If, in the unlikely event, your order is not accepted, we will notify you via email of why this is the case, and no payment will be taken.
It is your responsibility to check all the information in the confirmation email is correct, and notify us immediately via email should there be any inaccuracies. We will not be liable for reimbursing you for the value of any goods which have perished or been damaged as a result of your failure to inform us of inaccurate information being listed on the confirmation email.
3. CANCELLING AN ORDER
Should you wish to cancel an order that has been accepted by us, and a confirmation email has already been sent out to you, we are unable to guarantee that we can cancel the order, and provide a full refund. However, if you email us as soon as possible, and your items have not yet been dispatched, we will endeavour to cancel your order and refund you in full without charge. In cases where your meat / cheese has already been cut and packaged though, this will not be possible.
4. PRODUCT DESCRIPTIONS
All weights referring to charcuterie and cheeses are guidelines but we will always endeavour to fulfil the order to the closest approximate weight. Photos are for illustrative purposes and the appearance of the product may vary.
5. DELIVERY
We use different couriers for all of our deliveries but we will always aim to send you details of your delivery date slot.
If there is nobody due to be present at the delivery address on the estimated delivery date who can refrigerate the products, we are unable to accept liability for perished goods. It is your responsibility to ensure that someone will be present on the estimated delivery date, and that they are able to refrigerate the goods on that day.
If your order has not arrived by the end of the next day, then please let us know as soon as possible, and we will investigate.
If there is nobody available to receive the delivery, or collect it, on either the day of delivery, or the following day, we are unable to offer any refunds or compensation provided the original delivery was delivered on one of those days.
6. COMPLAINTS PROCEDURE
All of our products are subject to rigorous testing and inspection prior to delivery to ensure they are in optimum condition when dispatched. In the unlikely event that you are unhappy with the condition of any of the products that you receive, please let us know immediately via email, including photographic evidence, and we will take any necessary action. Please do not return any products to us.
If you do not inform us of a problem within 5 days of receipt of the order, or you do not provide any photographic evidence relating to the complaint, we will be unable to accept your claim, or provide a refund.
7. GOVERNING LAW
These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.